Feature Overview and Requirements

Portal administrators can enable User Management capabilities for people they have assigned a Location Administrator or Administrator role. This includes adding and editing users, editing profiles, changing locations, resetting passwords, and activating or deactivating users.  They can fine-tune access to these features, controlling which specific capabilities they want to delegate.

Note: Administrative users will only be able to manage users under their purview as determined by their organizational assignments and managerial reporting settings.

Step by Step Procedure and Field Description

Enabling User Management for Administrative Users

To turn on Manage Users capabilities, just activate the icon on the Navigation menu. Manage Users is hidden by default.

1. From the Administration menu, select Site Management > Edit Navigation.
2. Drag the Manage Users icon from Hidden Icons (default) to the Displayed Icon side of the page.

3. Upon setting it to Display, the Edit Features Tied to This Component button shows on the Manage Users entry. This is where portal administrators can fine tune the capabilities they want to provide.
4. To control the actions allowed on the Manage Users page, click the Edit Features Tied to This Component
5. On the Manage Users slide-in, determine which options are available to administrators on the Manage Users page. They are all set to Show (or visible) for Administrators and Location Administrators by default. Disable features by setting the toggle to Hide. The options labeled above are described below.
   1. Activate/Deactivate Action Button: Set to Show to allow activation or deactivation of user profiles.
   2. Edit User Action Button: Set to Show to allow editing of user account level fields such as name, preferred language, email address, and address.
   3. Edit Profile Action Button: Set to Show to allow editing of user profile information.
   4. Change Location Action Button: Set to Show to allow the ability to move the user to a new location and remove them from the current one.
   5. Change Password Action Button: Set to Show to allow the ability to reset a user’s password.
   6. Add User Action Button: Set to Show to allow the ability to add a new user to a location.
6. Click Save to update the Manage User feature settings, then close the slide-in and click Save to update the Edit Navigation page settings.

Using the Manage Users Page

After enabling Manage Users on the Navigation menu, users with the Location Administrator or Administrator roles will see the option on their Navigation menu. Their ability to manage users is based on the features enabled by the portal administrator under Edit Navigation.

Note: User Management is managed by location, one location at time. There are no other filters available.

To manage users as a location administrator or administrator:

1. From the Navigation menu, select Manage Users.
2. Select the Location you want to work with from the dropdown.
   • To show inactive users at that location, click Show Inactive.
   • Click on a column heading to sort by that column. Each click toggles between ascending and descending sort.

3. Use the Action buttons next to the user being updated. Options may vary depending on what your portal administrator allows. These options correspond to the labeled image above.
   • Activate/Deactivate User: Opens a slide-in to confirm activation or deactivation of the user at the selected location. If this is their only active profile, it will activate or deactivate the entire user account. Transcripts, interests, and user group membership will be moved or canceled based on existing settings under LMS Information.
   • Edit User: Opens a slide-in with user account fields available for editing, such as name, language, email, and address.
     Existing rules apply in which Address is optional, but if one field is filled, all address fields become required.

Edit Profile: Opens a slide-in with options to update the primary/secondary positions and roles for the user at the selected location.

For portals using person to person managerial reporting, an option will appear to set the user’s manager at the new location.

Change Location: Opens a slide-in that displays the current location and a box to assign a new location to the user.  Setting a new location will terminate the user’s profile at the current location. If changing a primary/default profile, the new profile will be set as primary or default.

Change Password: Opens a slide-in to set a new password for the user either manually-selected or auto-generated, with the option to prompt a reset upon the user’s next login. There is also an option to lock or unlock a user account.

+Add User: Opens a slide-in with fields supporting the addition of a new user with a default Student role. If the username is already in use at another location, the administrator will receive a message indicating so and will allow them to continue adding the user at the selected location. If a username is already in use outside their portal, it will tell them the username is unavailable and they should Cancel the attempt in order to return to the Manage User page.

When a red dot displays on the Change Password button, a user is locked out of the system by the administrator or from using an incorrect password too many times.

The slide-in will show Lock User selected. De-select it and save to unlock.

When a red dot displays on the Edit Profiles button, a user has submitted a user registration request requiring approval.

Approve or deny the registration or change the primary position and roles as needed.

Frequently Asked Questions