Training Facilities

Facilities are established as part of your Training Structure, as they define where physical and virtual instructor-led training events are conducted. 

Feature Overview

The document about building an LMS Organization Structure demonstrates how LatitudeLearning® can be configured to suit your business and training needs. Below, we explain how to add LMS Facilities and manage all associated Room and Equipment records.

Only Portal Administrators and Instructors have access rights to search for, edit and add Facilities. Training facilities, and their associated resources, are maintained using the four options under “Facilities” in the Administration menu.

Shortcuts

  • Feature Overview and Requirements
  • Step-by-Step and Field Descriptions
  • FAQs

Useful Links

  • Add Organization
  •  

Step-by-Step Procedure and Field Description

Add A Facility

From the Administrator menu, select Facilities > Add Facility and complete all required fields.

General Information

  • Language: Select the language in which courses will be taught at that location. Note: You may add multiple languages (one at a time) by editing the facility, selecting a different language, and resubmitting information in that language.
  • Owner Organization: Facilities are tied to Locales in the LMS Training Structure. Select the Business Unit to which the associated Locale is already assigned. You can share one facility with multiple Business Units.
  • Code: Unique code that will identify the facility.
  • Name: Determines how the facility will be listed in your LMS. Also provides keywords for search options.
  • Description: Provide context information and additional keywords for search options.
  • Facility Type: Select the best option from the dropdown menu, and identify if the facility is a Fixed or Mobile site.
  • Time Zone: Select the time zone in which the facility operates. Note: Classroom course Offering times are based on the timezone registered to the Facility in which the course is being held.
  • Phone and Fax information is optional.
  • Locales: Assign the Facility to a Locale in your training structure. You can add more than one Locale, if the facility services an entire training region. One facility must be the dedicated “Home Locale,” which represents the physical location where classroom courses are held.
  • Mailing Address information is optional.
  • Physical Address: This field is required, and allows you to provide students Directions to the site as well as Contact information.
  • Start Date: Enter the date that the Facility will become active and available for scheduling.
  • End Date: Entering a date before today’s date will render the Facility inactive, making it unavailable for scheduling. Both Administrators and Instructors can still search for and edit inactive facilities. Facilities can be reactivated at any time by extending the end date to the future or removing it from the record.

Search for and Edit Facilities

From the Administration Menu, select Facilities > Search Facilities to find and edit existing facilities, along with their room and equipment information. Select the facility you would like to update by clicking on its Name or the View/Edit link.

The search results page also provides a link to display the facility address in Google Maps, assuming the Physical Address of your facility is valid and recognized.

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The Facility Details page includes two read-only tabs (Summary and Schedule), and three editable tabs that allow you to manage…

  • General Information – All fields listed in setup instructions above.
  • Rooms – Classroom assignments.
  • Equipment – Available equipment lists by facility (computers, tools, etc.).

Room and equipment records can also be added from the left navigation menu. Examples of these forms have been provided below.

Facilities > Add Room

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Facilities > Add Equipment

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Frequently Asked Questions

Why didn't my SCORM package load?

Please review the requirements in this section to ensure your file is LMS-compliant.

Why are students having problems completing a course?

If your course launches correctly in the LMS, but all or some users are having difficulty getting a successful completion, these are common issues:

  • The LMS window and the course content “launch” window/tab must be open concurrently. If a student closes the LMS window, the SCORM engine cannot properly update score and status.
  • Any interruption in network connectivity while a student is taking the course can interrupt or disconnect communication of status between the LMS and the course.
  • Course configuration in the authoring tool may be problematic:
    • Success/completion factors are not being fully met by the student. Making them aware of the success factors or helping create navigation and workflows that guide them toward full completion can help.
    • The student does not navigate or exit the course in a way that triggers submission of final status or score to the LMS. For instance, if a final “Finish” button submits scores to the LMS but the user simply closes the course window.
    • Publishing settings such as “Report status to LMS as” can cause issues with the LMS and may need to be altered if initial attempts fail. These are the settings that tell the system to report as “Passed/Incomplete”, “Passed/Failed”, “Complete/Incomplete”, etc. Using “Passed/Incomplete” is usually successful.